Warranty & Buyer Protection

سياسة الاستبدال and how claims work.

If something you bought on SolomaxHub stops working while it is still under the warranty shown on its product page, we will replace it or credit your wallet.

النسخة الإنجليزية هي النسخة الرسمية.

The English version is the official one. This page is shown in English.

How to claim

Four clear steps, no runaround.

Warranty claims are resolved faster when you include the order details up front.

Order and recording

Send your order number and the link to the screen recording you started before you first pressed "Reveal details". It must show the reveal code we display at that moment. We compare it with the reveal time and code saved on your order; claims without that recording cannot be accepted. For details added to an order later, the recording must start before you first revealed those details. Orders revealed before reveal codes existed only need the recording to start before the first reveal.

Warranty period

Coverage lasts for the warranty period stated on the product page, counted from delivery. Some products have a short warranty, such as 12 or 24 hours, and some have none.

We check the problem

We check the order with our supplier to confirm what went wrong.

Replacement or credit

If the claim is covered, you receive replacement access or a credit to your wallet balance.

What the warranty covers

What is covered & what is excluded.

If a product stops working inside its stated warranty period, we replace it or credit your balance.

Claims must be filed while the order is within its warranty period, with a screen recording that starts before you first revealed the details and shows your reveal code.

Covered and not covered

Covered: the tool cuts off access: The tool cancels the plan, a payment on its side fails, or it signs you out for good.
Covered: details that do not work: The login, invite link or key does not work when you first reveal it (shown on your screen recording) or stops working inside the warranty.
Not covered: changing the account: Changing the email, password or billing on a shared account ends the warranty straight away.
Not covered: breaking the tool's rules: Using the tool against its own rules, for example spam or bulk automated use, or reselling the access you bought.

Check your order first

Check your order and login details.

Your private customer portal shows your delivered details and the current state of each order. Verify your details before filing a claim.

Open my orders

Need a replacement?

Submit your warranty request.

Send your order ID, the issue and a link to your screen recording to our support team from your portal.

Open Support Desk WhatsApp Support

اعثر على الخطة المناسبة لك. ادفع بالنايرا.

كل منتج يوضح نوع الخطة ومدتها وضمانها. أضف المال بالبطاقة أو التحويل البنكي أو العملات الرقمية، ثم ادفع من رصيدك.

تصفّح المنتجات أنشئ حسابًا مجانيًا